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At the bottom of the page describing your order (in the "My Account" section), you will find the tunes that you have selected. Click on a title to download it.

Another method is available, by clicking with the right button of the mouse on the alternate download link and select "save as..." or "download..." in the menu that appears.

You cannot reuse the address of the MP3 file: it disappears at the end of the transfer.

Please make sure that you have clicked on the link included in the e-mail that was sent to you when you have created your account. We do this check to avoid errors in e-mail addresses: your account will not be accessible until you click on this link to activate it.

You just need to enter your e-mail address on this page, and a new password will be sent to you.

If your MP3 teddy bear switches on by itself when you touch it or when it receives a small bump, it is probably because you have activated the automatic wake-up on crying baby...

To deactivate it and tune your MP3 teddy bear, you can use the Baby Bidou Widget and untick the box "Enable noise monitoring".

If baby has fun pressing buttons but does not like when music stops, you can enable/disable the buttons by pressing quickly and successively on "back" , then on "stop" .

A small red (or green) light in the bowtie briefly switches on to indicate that buttons are locked (or unlocked).

It is also possible to disable usage of the "record" button with the setup utility.

You just have to plug your MP3 teddy bear on your computer. It is then recognized like a USB key (or an external disk) and its lights switch on. Under Windows, it appears as a new drive called "BabyBidou" in the file explorer. Under Mac OSX, it appears on the desktop with the name "BabyBidou". Now, copy the musical files between the MP3 teddy bear and the computer.

It may happen on some computers that your MP3 teddy bear is not recognized: try the other USB connectors on the computer. You can also try, under Windows or Linux, to update your USB drivers. If you still have a problem, try the MP3 teddy bear on another computer. If the problem is still there, contact our technical service.

Our MP3 teddy bears are compatible with Mac OSX. They are recognized like a typical USB memory key.

Warning: there are some particular behaviors with Mac OSX:

• If you want to delete files from the MP3 teddy bear, place them in the trash, then select "Empty trash..." in the Finder. Files are not actually deleted until you empty the trash, so they take useless memory space on the MP3 teddy bear.

• When you want to disconnect your MP3 teddy bear, move its icon on the trash or click on the "Eject" button. Then quickly unplug the MP3 teddy bear, or it will reappear one or two seconds afterwards (those teddy bears are really too quick!!!)

• If you want to reformat your MP3 teddy bear, use the Disk Utility, click on the icon corresonding to the MP3 teddy bear (there are 2 of them, select the firt, leftmost one), then click on "Erase" and imperatively choose the "MS-DOS (FAT)" option.

To copy the tunes from an audio CD, you first have to convert the tunes to MP3 format. This can be done with different software (iTunes, Windows Media Player, CDex...)

For example, Windows Media Player 11 automatically converts the tunes during the copy to the MP3 teddy bear. iTunes automatically proposes to import a CD as soon as it is inserted (in preferences, set the importation encoder to MP3). If you don't have these softwares, there are several free softwares to do this operation, like CDex for example.

We knew it may happen! You can download them again on this page (only if you have registered your product).

As a general rule, our MP3 teddy bears play all formats that are not protected by DRM (digital locks), and that are compressed (MP3,WAV,WMA,AAC...). The musical files sold on Baby Bidou's Web site are obviously all compatible, and are encoded in high quality.

Supported formats are listed in this page.

This could happen if your batteries are slightly shorter than average (a bump causes the batteries to move and stops powering the device).

To fix this problem, we advise you to slightly bend the metallic contacts towards the inside, so that the electrical contact is better. Batteries are then well in place during movements, and the MP3 teddy bear does not switch off any more!

You need 2 standard 1.5V AA batteries (normal stick-format batteries). These batteries are available from our site: click here to get a pack of 1.5V AA alkaline batteries.

You can also use AA sized rechargeable batteries: they work perfectly. For a longer operating time, we advise you to use 2300 mAh (or higher) NiMH batteries.

The memory capacity displayed for your MP3 teddy bear is the capacity of the component built in your toy. However, the total space available to store your musical files is smaller than this value. Indeed the firmware and hidden system files are always present.

If you have the impression that the available memory is really too low, it may be because old musical files that you wanted to remove were not actually erased: this is the case with Mac OSX for example. You then have to empty the trash (when your MP3 is connected) to recover the full memory.